1. Acceptance of Terms
By using any service provided by LAWES INTERNATIONAL LOGISTICS & COURIER SERVICES, the customer agrees to be bound by these Terms and Conditions. By proceeding with our services, the customer confirms that they have read, understood, and accepted these Terms in full. Continued use of our services constitutes ongoing acceptance.

2. Scope of Services
LAWES INTERNATIONAL LOGISTICS & COURIER SERVICES provides courier and logistics services, including but not limited to:

Shipping between USA and Jamaica
Air and Sea Freight Services
Assisted online shopping and payment services (if applicable)
Warehousing and package handling
Pickup, drop-off, and delivery options
Delivery via third-party courier services where applicable

LAWES INTERNATIONAL LOGISTICS & COURIER SERVICES reserves the right to modify, suspend, or discontinue any service at its discretion without prior notice.

3. Shipping Schedule
LAWES INTERNATIONAL LOGISTICS & COURIER SERVICES ships approximately three (3) times per week. All shipping schedules are estimates only and are not guaranteed. Delays may occur due to customs processing, carrier schedules, inspections, weather conditions, or other factors beyond our control.

4. Service Areas
LAWES INTERNATIONAL LOGISTICS & COURIER SERVICES services the following location: Kingston. Delivery outside this area may be facilitated through third-party couriers at the customer’s expense.

5. Responsibility, Risk & Liability
All shipments are transported at the customer’s own risk. LAWES INTERNATIONAL LOGISTICS & COURIER SERVICES assumes limited liability for loss, damage, delay, or errors related to shipments. Responsibility begins once the package reaches our warehouse or is collected by our team and ends once the package is handed over to third-party carriers, customs authorities, or delivery partners. LAWES INTERNATIONAL LOGISTICS & COURIER SERVICES is not responsible for vendor errors, incorrect information provided by customers, packages lost or misdelivered prior to reaching our warehouse, or delays, losses, or damages caused by third parties.

6. Packaging & Fragile Items
LAWES INTERNATIONAL LOGISTICS & COURIER SERVICES is not responsible for damage caused by improper or insufficient packaging by vendors, senders, or customers. Fragile items including electronics, glass, liquids, cosmetics, or breakable goods are shipped at the owner’s risk regardless of packaging method.

7. Prohibited & Restricted Items
Customers are responsible for ensuring all items shipped comply with local and international laws. Prohibited items include, but are not limited to:

Illegal drugs or controlled substances
Firearms, ammunition, or weapons
Explosives, flammable, or hazardous materials
Counterfeit or replica goods
Pornographic or obscene materials
Perishable foods
Live animals
Cash, cheques, or negotiable instruments

Any prohibited item may be confiscated, disposed of, or surrendered to authorities without refund. LAWES INTERNATIONAL LOGISTICS & COURIER SERVICES assumes no liability for seizures, fines, or penalties.

8. Customs, Duties & Fees
Customers are responsible for all customs declarations, duties, taxes, and government fees. LAWES INTERNATIONAL LOGISTICS & COURIER SERVICES assumes no liability for delays, inspections, seizures, or penalties imposed by customs authorities.

9. Assisted Online Shopping Services (if applicable)

Full payment must be deposited in advance
Customers must confirm item details before purchase
Payments are non-refundable once purchase is made
LAWES INTERNATIONAL LOGISTICS & COURIER SERVICES is not responsible for vendor errors, delays, cancellations, incorrect items, or sizing issues

All refund or exchange matters remain between the customer and the vendor.

10. Payments
Accepted payment methods include:

Bank transfer
Cash
Online payment

All payments must be settled in full before processing. Payments are non-refundable once shipment processing begins.

11. Claims & Complaints
All claims must be submitted in writing via email within 48 hours of notification or receipt. Supporting documentation such as invoices and photographs may be required. WhatsApp messages do not constitute official claims.

12. Storage & Uncollected Packages
Packages not collected within 7 days of notification will incur storage fees of $200 JMD per day. Packages uncollected after 30 days may be auctioned, donated, or disposed of to recover storage and administrative costs. Customers remain responsible for all outstanding charges.

13. Cancellations
Cancellations must be requested at least 24 hours prior to scheduled service where applicable. Cancellation fees may apply. LAWES INTERNATIONAL LOGISTICS & COURIER SERVICES reserves the right to cancel services at its discretion.

14. Amendments
LAWES INTERNATIONAL LOGISTICS & COURIER SERVICES reserves the right to update or amend these Terms and Conditions at any time. Changes take effect immediately upon posting.

15. Entire Agreement
These Terms and Conditions constitute the entire agreement between the customer and LAWES INTERNATIONAL LOGISTICS & COURIER SERVICES, superseding any prior agreements or understandings.